Care Plan

We understand that installing a new, energy-efficient system is a big undertaking. Having peace of mind that your system is operating as efficiently as possible is important to all of our customers and we offer a valuable Care Plan that utilises our dedicated team of specialist service engineers.

Our Care Plan provides:

  •  The Heat Pump annual service (the standalone cost is £280)
  •  Cover for all Heat Pump internal parts and controls (subject to manufacturers’ warranty – for these issues, we will liaise with the manufacturer on your behalf)
  •  Remote system monitoring and assistance
  •  Reduced call out of £90 for the first hour, for none-manufacturers’ warranty issues (then £60 per hour or part-hour after that)
  •  An engineer to visit site within 48-72 hours


The Care Plan price depends on the size of the Heat Pump and quantity it can be paid in full or monthly.

Please follow the link: to sign up or call us on 03301 244 299 and select Option 2.